AI Engineer Intern
Waves Computer SuppliesRemote
- Developed a customer support automation POC using Dynamics 365 CRM, Dataverse, Power Automate, Teams, and SharePoint.
- Designed Power Automate workflows for case notifications, warranty checks, pickup/drop-off, driver assignment, and tracking.
- Configured Dataverse fields and case lifecycle tracking to integrate CRM with automated support processes.
- Collaborated with Support & Warehouse teams on requirements, solution architecture, business process design, and POC implementation.